August 19, 2008

In my purse I keep a small notepad. I use this for when the girls need paper to draw on or someone needs to write something down. The main purpose of this notepad, though, is so that I can write down bloggable things. When I first purchased the notepad, it was so that as things happened or were said I could jot down a note about it. That way at the end of the day, when my brain was fried, I could easily write a post or share something the girls had said.

Sounds good in theory. Right?

This process would work out wonderfully if I would use it. For example, earlier today Kalli said something that Cassie and I both in stitches. I should make a note about it to write about, right? Nah... I'll remember what she said. It was halarious. How could I possibly forget it!

Fast forward now to the present, a mere 2 hours later.

Guess what. I forgot it. Ugh. I even went and asked Cassie if she remembered what Kalli said.

Me: Cassie, do you remember earlier today when we were sitting at home and Kalli said something that cracked us up? Do you remember what she said?
Cassie: Blank stare.
Me: Remember it was so funny. We were on the couch and it made us laugh real hard. What did she say?
Cassie: Blank stare.
Me: Do you remember any of it??
Cassie: Nope. (Going back to playing)

So, now I'm writing a post about...nothing. Enjoying it yet?

________________

On another note. Yesterday Andy called our horrible customer service place as we still hadn't recieved our refund. When he had spoke to them early last week, they had sent us an email saying it would take 1-3 days. It had as of yesterday been 4 business days.

Once he got through to someone, they put him on hold. For close to 10 minutes. Not sure if you can sense the unhappiness in reading this, but it is there.

When they finally came back on the line they told him that the refund was approved today. (Meaning yesterday, the day they were talking) It should show up in our account any day now.

Uh-huh. Sure.

Once Andy was off the phone, he shared with me what they had said. We both agreed that more then likely they had done the refund while we were on hold. Maybe they were hoping that we wouldn't call back and they could keep our money.

Last night I was checking my email and saw that I had reveived one from this company, that I won't name on here. (But if you want to get trampoline parts let me know and I'll tell you who NOT to go through) The email I received had been sent 4 hours earlier (about the time Andy spoke with them) and showed the amount we would be getting back along with other details. We are sure that the refund only went through because we called again.

And... Low and behold. The money is back in our account today. It's about time.

Ranting

Let's start off with the positive news: Today is my mommy's birthday.

HAPPY BIRTHDAY MOM!!!! I love you.

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Wanna know what I hate? I hate customer service. Or I should say the lack there of.

I don't know if you have had the same issues as we've been having with customer service, but I have to tell you that I'm disgusted with everything having to do with customer service. Here is my example for the day...

Back in May we ordered a trampoline enclosure for the trampoline at my parent's house. We received it after a while and found that it had the net, but no poles to hold up the net. Hello...you kind of need the poles! Andy called and they sent us a return label because we decided to just return it and get a new trampoline and enclosure for the same price.

We sent it out on June 24th. We've been waiting for the refund to show up in our account. Yesterday Andy finally got around to calling them. (8-12) He had looked up the tracking number for returning the enclosure and found that they received it on June 27. The customer service rep that he speaks with isn't sure why they haven't gotten word from the warehouse about receiving the package so that they can do the refund. He says that he'll check on it and we should get refund the next day (today). Guess what. No refund!

Andy calls again today and it takes over 30 minutes before anyone even answers a phone. He wasn't on hold. The phone just rang and rang and then hung up. He just kept calling. He speaks with a different customer service rep and gets, all in all, the run around. Sure they know that the package is there now. But because we've different cards now for the account (read I lost my card so we had to cancel them and get new ones) they will have to send a check.

Tonight I checked my email and there was an email from them. It read as follows:

Thank you for your inquiry. It has been confirmed with our 3rd Party Warehouse that your return was received back on 6/27, but for some reason was never matched up with your account since we were not notified until now. Due to conflicts with Processing with the warehouse and Main Office, we are not able to issue a refund until 1-3 business days. I apologize for this inconvenience and delay, but assure the refund will be rushed to be completed ASAP. Once refunded, an e-mail will be sent with that confirmation.

Please let me know if you have any other questions or concerns.

Ok....so many problems with this email. 1.) Of course it was confirmed that it was received. We had them check the tracking number where their guy signed for it. 2.)1-3 business days until it can be issues?? I think not! Andy and I are furious with this. They've told Andy over the phone that they could and would do it right away. 3.) They were suppose to call Andy tonight when they knew more. No call ever came.

I'm SOoo frustrated with this place. If you say you are going to do something...then DO IT! It isn't like we couldn't use the money that we forked over almost 3 months ago and have been waiting to be returned for over 1.5 months. It's ridiculous!

I don't know what happened to customer service, but I sure wish it would come back.